Get answers to the most frequently asked questions and learn how to use TorneoPro for your tournament.
Frequently asked questions
Learn more about TorneoPro
What is TorneoPro?
TorneoPro is an online platform that makes it easy to create, manage and promote sports events. It provides tools and features to organize competitions, manage participants and promote your events.
What sports are compatible with TorneoPro?
TorneoPro is compatible with a wide variety of sports, such as football, 7-a-side football, futsal, and more will be added soon. You can adapt it to virtually any individual or team sport.
What advantages does TorneoPro offer compared to other similar platforms?
TorneoPro stands out for its intuitive interface, extensive event management features, appearance customization and a solid technical support base. It also offers promotional tools and an active user community.
Can I use TorneoPro for both local and international events?
Yes, you can use TorneoPro for both local and international events. The platform allows you to set up and manage events in different locations and adjust specific details according to your needs.
How can I access TorneoPro?
You can access TorneoPro through its official website. Simply create a free account and start exploring all the available features and options.
How to create my event on TorneoPro
How can I create an event on TorneoPro?
To create an event on TorneoPro, log in to your account and select the 'Create competition' option. Follow the creation wizard steps to set up the event details, such as sport, location, dates, categories and rules.
Can I customize the appearance of the event on TorneoPro?
Yes, TorneoPro allows you to customize the appearance of your event. You can add logos, colors, images and customize the event page design to reflect your competition's visual identity.
Can I set different categories or divisions within my event?
Yes, you can set different categories or divisions within your event on TorneoPro. This allows you to classify participants by skill level, age, gender or other criteria relevant to your competition.
What information can I provide to participants on the event page?
On the event page, you can provide detailed information such as dates, location, schedules, rules, prizes, registration costs, organizer contact and any other information relevant to participants.
Can I set up different stages or rounds in my event?
Yes, you can set up different stages or rounds in your event on TorneoPro. This allows you to organize knockout competitions, qualifying groups or any other tournament structure that suits your sports event.
Something is not working
What should I do if I encounter a technical problem on TorneoPro?
If you encounter a technical problem on TorneoPro, we recommend contacting our technical support team. You can send a message through the contact form on the website, detailing the problem you are experiencing.
How can I fix slow loading of the event page?
Slow loading of the event page can be due to various factors, such as your internet connection or the size of multimedia resources. We recommend checking your connection and optimizing the images and videos used on the event page.
What should I do if I have problems receiving notifications or messages in my account?
If you have problems receiving notifications or messages in your TorneoPro account, make sure to check your inbox, including the spam or junk mail folder. You can also check the notification settings in your user profile.
Why can't I see certain features in my account?
Some features may be limited to paid plans or certain account types. If you can't see certain features in your account, check the restrictions and consider upgrading to a plan that gives you full access to all features.
How to manage an account
How can I update my personal information in my TorneoPro account?
To update your personal information in your TorneoPro account, log in and access the profile settings section. There you can edit and modify your information, such as name, email and contact details.
Can I change my username on TorneoPro?
Yes, you can change your username on TorneoPro. Go to your profile settings section and look for the option to edit your username. Note that some changes may require approval from the support team.
How can I delete my TorneoPro account?
If you want to delete your TorneoPro account, we recommend contacting our support team. They will guide you through the deletion process and provide you with the necessary instructions.
What should I do if I forget my TorneoPro password?
If you forget your TorneoPro password, you can use the 'Reset password' option on the login page. Follow the instructions to reset your password and regain access to your account.
ChatPDF for Organizers
What is the ChatPDF feature on TorneoPro?
ChatPDF is an artificial intelligence tool that allows you to interact with regulation documents or bases of your tournament. You can ask specific questions, get summaries, and quickly understand the important details of your official documents.
Does the ChatPDF feature have any cost?
The ChatPDF feature requires an additional subscription and is not included in the premium subscription. If you want to integrate this tool for your tournaments, you can contact us for more details on costs.
Is it safe to upload my documents to the platform?
TorneoPro guarantees the confidentiality and security of your documents. Files are processed securely and only you have access to them. We are committed to protecting the privacy of your information.
Can I ask specific questions about parts of the regulations?
Absolutely. You can ask about specific aspects such as scoring rules, elimination systems, registration requirements or any detail you need to clarify. The AI will help you find the exact information.
In what languages does the ChatPDF tool work?
Currently, the tool is optimized for documents in Spanish, but it can also process documents in other languages such as English. Accuracy may vary depending on the complexity of the document.
What type of documents can I analyze with ChatPDF?
You can analyze sports regulations, tournament bases, registration documents, team reports, and any other PDF document relevant to the organization of your sports event.
What artificial intelligence model does ChatPDF use?
ChatPDF on TorneoPro is powered by the GEMINI model, designed to provide fast and accurate responses when analyzing documents.
Why use TorneoPro's ChatPDF instead of other AIs like ChatGPT?
TorneoPro's ChatPDF is designed specifically for sports tournament organizers. Unlike general tools like ChatGPT, TorneoPro allows you to centralize all your tournament information in one place, including ChatPDF for your regulations and other official documents.